FAQs

Are telemedicine doctors as good as in-office doctors?

Yes! They are the same people, in fact all K’ept Help dermatologists hold a state medical license where they practice medicine, and are board certified with the American Academy of Dermatology (the AAD). They see patients in person, and many of them operate their own practices in their local cities. Practicing medicine through technology is exactly the same as practicing medicine face-to-face, per the requirements of all State Boards of Medicine. Many telemedicine patients comment that the service they receive is better than an in-person medical visit because they don’t feel rushed and they get more details about their skin condition.

Do I need medical insurance?

No. You do not need medical insurance to receive a telemedicine visit. We have affordable pricing that makes care truly accessible.

What skin conditions and diseases do K’ept Health doctors treat?

The most common skin diseases and conditions we treat are: Acne and Acne Scars, Hyperpigmentation, Melasma, Eczema, Psoriasis, Rosacea, Skin Aging, Wrinkles, Rashes and other common skin concerns· You should not use K’ept Health if you are experiencing a life-threatening emergency. K’ept Health is intended to treat a large variety of non-life threatening skin conditions. Our doctors can evaluate your skin condition remotely, provide their opinion as to the next best steps with an evaluation, diagnosis, and treatment plan, and in some cases refer you to a local doctor if face-to-face procedures are required as part of your treatment plan.

What advice will I receive from an K’ept Health esthetician?

Through a private chat session our estheticians will answer all questions from ingredients to routine to what in-person facial treatments would be best for your skin. You can also submit an image for review, however, information provided is strictly educational and is not medical advice. By completing the on-boarding questionnaire and the 3-D facial scan skin analysis, our estheticians can effectively evaluate  the current state of your skin. All K’ept Health estheticians hold a state license. They see clients in person, and many of them operate their own clinics in their local cities.

How can you provide 24/7 care? Why don’t I need to make an appointment?

Telemedicine usually means one of two methods for interacting with your doctor: (1) by uploading photos of your skin condition, or (2) through a scheduled live video meeting. K’ept Health dermatologists are able to evaluate your skin condition by reviewing your photos and medical history. You simply need to take a photo of your skin condition and answer a few medical history questions and hit submit, then after your dermatologist has reviewed your submission you will receive a notification to review evaluation notes and the suggested treatment plan.

What is smart technology?

We use an AI/machine learning system to “tag” images of skin with various notes including skin condition, shape, size and more meeting our strict internal requirements for an inclusive system reflecting the population. Our system provides K’ept Health dermatologists with high quality information aiding in better, holistic diagnosis and treatments. We also use this technology to aid K’ept Health estheticians and to provide you with an at home facial skin-analysis.